Reimbursement for Denied Payouts
and Blocked Accounts

Your payout — if it's denied, or if you're blocked before you can even request one. Two triggers: Payout Denied (reimbursed up to 100% of your backstop amount) and Blocked Before Payout (reimbursed at 60% of your backstop amount).

No. Our backstop applies to 12 prop firms worldwide. We're expanding that list regularly.

We look at the actual evidence: your trade logs, the prop firm's own rules for your account, and any communication you received about the denial or block. We compare what happened against what their rules actually say — if the decision doesn't match their own stated rules, or the block happened before you did anything that should trigger one, it is covered. If the evidence shows you genuinely broke a rule, it isn't.

Sometimes a payout is denied or an account is blocked even though the firm and the trader both acted in good faith. This can happen with a platform or technical error, a rule that is unclear or read in more than one way, a rule change during a challenge, or a KYC (identity verification) issue despite genuine documents. The backstop is built for these moments. Every request is still reviewed on its evidence.

After your order ships, we will send a tracking link by email. You can use that link to follow the delivery status in real time.

If your order has not been processed yet, contact us as soon as possible. We will do our best to update or cancel it before it ships.

You hear back within 24 hours, and the full review — evidence check included — takes up to 3 days. Once your request is approved, payment goes out within 48 hours.

We reimburse based on what was actually denied, capped at your backstop amount. Ex: If your backstop amount is $1,000 and the firm denied $500, you get $500. If the firm denied $1,500, you get $1,000 (since that's your cap). For Blocked Before Payout, there's no denied amount to reference, so it's a flat 60% of your backstop amount instead. No single reimbursement is more than $3,000 per person.

Just your prop firm's denial or block notice (a screenshot or email) and your account ID. Submit it once your firm has confirmed its decision, or if it hasn't answered after 7 days. We review and respond within 24 hours.

Yes. Each reimbursement is capped at $3,000 per verified person. After we reimburse you, there is a 30-day cooling-off period before you can submit your next request. This applies across all of your backstops, one-time and subscription.

Your backstop is active as soon as it is purchased, for challenges you start after buying it. Accounts you were already trading are not covered. You become eligible to submit your first reimbursement request 30 days after purchase.

As soon as you buy your challenge, before your first trade. A one-time backstop must be added before you trade that challenge; a subscription covers the challenges you start after subscribing.

No. Your backstop must be added before trading begins. This also applies to subscriptions: a challenge or funded account you already had when you subscribed is not covered.

No. Each person may have only one Proteqta account. The email you register with us must match the email on your prop firm account, and your verified identity must match the name on that account. Details are in our Terms & Conditions.

Yes. Identity verification is required before we pay out a request, to confirm we're paying the right person and that you hold only one account.

A one-time backstop is non-refundable once active. Subscriptions can be canceled for the next billing period; the current paid period is non-refundable.

It depends on the backstop amount and whether you choose One-Time or Subscription — see the pricing section above for exact rates. There are no hidden fees beyond the listed price.

All major debit and credit cards. We're working on adding more payment options soon.